Refund policy

Please note that since our products are handwoven, we mostly have one of each kind at a time. Also, as the fabrics are pure and the weaves delicate, each garment requires very careful handling. Hence, we are able to offer cancellations, returns or exchanges only in extreme circumstances.

Cancellations

1. You may cancel your order before it has been shipped, provided that no tassels and/or fall Pico have been added on your request. Should you cancel your order, you will receive a credit amount equivalent to the value of your order for any subsequent purchase on the website. If you wish to receive a refund instead, any bank/payment gateway processing charges will be borne by you and will be deducted from the total before the refund. 

2. Only unstitched garments (saris, stoles and dupattas) are eligible for cancellations. Orders for fabrics and apparel/ garments cannot be cancelled.

Returns

1. Returns will only be accepted in the case of a major manufacturing defect or dispatch of incorrect item.

2. Apparel/ garments cannot be returned.

3. You can send return request by email to orders@himagaurisarees.com within 02 days of receiving your order. Requests sent after 48 hours of delivery of parcel will not be eligible for returns.

4. If you receive your order in a package that appears to have been tampered with, or damaged, you are advised not to accept such a parcel and do not open the package. Kindly immediately get in touch with us at orders@himagaurisarees.com & call at +91 7905151262.

5. In the unlikely event that your merchandise arrived damaged, you need to email us a photo of the damaged packaging along with the return request as per step 3. 

6. Upon receipt of your request, we shall examine the same and send you an authorization of return/exchange within 3 working days.

7. Upon receipt of the authorization, the product must be couriered back in original packing to us at the below mentioned address within 5 days.

8. The product being returned/exchanged must be in its original unused condition and sent along with original bill and tags intact.

9. We aim to process all returns within 7 working days.

10. You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable. We will initiate the process for refund on your original debit or credit card within 7 working days but we cannot guarantee the time taken by the bank authorities.

11. Mailing address for returns:

Exchanges

1. You may exchange your order only if no tassels and/or fall pico have been added on your request or confirmation.

2. You will be responsible for any applicable customs duties and taxes for both the returned shipment and the items we ship in exchange. (Please note that incoming shipments into India from overseas can attract very high custom duty charges. Those will need to be borne by the customer in case of an exchange.)

3. To and fro shipping charges will be applicable in case of overseas shipments.

4. All our apparel is made on order and cannot be exchanged.

5. Any product that has been opened, unfolded, or tried on will not be exchanged.